Update - Another issue currently affecting the Nylas Dashboard is some accounts (usually newly added ones) fail to show up in the Dashboard, or show up after some delay. We're continuing to work on systemic fixes for our Heartbeat service as well as making sure all syncing accounts show up quickly.
Oct 16, 09:50 PDT
Update - The account statuses on the new Nylas Developer Dashboard rely on a new and experimental Heartbeat service. Our engineers have been continuing to diagnose systematic fixes to make that system a more accurate reflection of the actual underlying sync status. Until we can guarantee that the new Heartbeat service reliably lines (and ideally exceeds) our old reporting mechanisms, there may be inconsistencies in the statuses being displayed by the new Nylas Developer Dashboard.
Oct 3, 12:00 PDT
Identified - The list of account statuses is currently misleading on the new Nylas Developer Dashboard only (https://dashboard.nylas.com). Many accounts are incorrectly marked "Stopped" when they are actually running. This is due to an ongoing error in our status reporting system.

The old Nylas Developer Dashboard (https://developer.nylas.com) has more accurate account statuses.

We have identified issues in the new service we're using to report stauses and are actively working on fixing this now.
Sep 14, 17:28 PDT

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

API   ? Degraded Performance
Dashboard   ? Degraded Performance
Developer Console   ? Operational
Sync Engine   Operational
Sync Status   ? Operational
Webhooks   Operational
Nylas Pro / Nylas Mail Subscriptions   ? Operational
Nylas Pro Authentication & Plugins   ? Operational
AWS ec2-us-west-2   Operational
AWS route53   Operational
AWS s3-us-west-2   Operational
Nylas Mail Authentication & Plugins   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - We rolled back yesterday to return accounts to their normal state. We've since identified the root issue and will fix it before re-deploying.
Oct 13, 09:51 PDT
Investigating - We're experiencing an elevated number of stopped accounts and we are currently investigating the problem
Oct 12, 15:10 PDT
Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 18:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 14:03 PDT
Scheduled - We will be performing a sync fleet rebalance to better support our traffic patterns
Oct 10, 14:38 PDT
Oct 10, 2017
Completed - The scheduled maintenance has been completed.
Oct 10, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 PDT
Scheduled - We will be performing a sync fleet rebalance to better support our traffic patterns
Oct 10, 11:35 PDT
Oct 9, 2017
Completed - Maintenance has been completed successfully.
Oct 9, 18:07 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 PDT
Scheduled - We're going to perform emergency database maintenance on one of the DB clusters. Expected downtime is 5 minutes or less. Some API requests might be affected.
Oct 9, 17:41 PDT
Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017
Resolved - This incident has been resolved.
Oct 4, 17:47 PDT
Monitoring - Success rate has recovered and we're monitoring for any further issues.
Oct 4, 15:07 PDT
Identified - We've identified this as being caused by a database issue with a single database node. We've fixed the database issue and success rate is recovering.
Oct 4, 14:55 PDT
Investigating - We're seeing an elevated rate of API failures and are investigating the cause.
Oct 4, 14:32 PDT
Oct 3, 2017
Resolved - This incident has been resolved.
Oct 3, 15:16 PDT
Identified - We are actively investigating an issue where a higher than normal percentage of Gmail accounts have had their email sync stopped.
Oct 3, 11:54 PDT
Oct 2, 2017

No incidents reported.