All Systems Operational

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API ? Operational
Developer Console ? Operational
Sync Engine Operational
Sync Status ? Operational
Webhooks Operational
Nylas Pro / Nylas Mail Subscriptions ? Operational
Nylas Pro Authentication & Plugins ? Operational
AWS ec2-us-west-2 Operational
AWS route53 Operational
AWS s3-us-west-2 Operational
Nylas Mail Authentication & Plugins ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 27, 2017

No incidents reported today.

Apr 26, 2017
Resolved - Our services are now operating normally post rebalance
Apr 26, 17:39 PDT
Update - Our API fleet is now stable and we're rebalancing our Sync fleet
Apr 26, 14:43 PDT
Identified - Additional API nodes are being provisioned to meet increased capacity loads
Apr 26, 12:22 PDT
Investigating - We're currently investigating increased latency for numerous API endpoints including threads and messages
Apr 26, 11:35 PDT
Apr 25, 2017

No incidents reported.

Apr 24, 2017
Resolved - This issue is now resolved.
Apr 24, 16:35 PDT
Monitoring - We've provisioned more servers to handle the increased load and are now monitoring API success rate.
Apr 24, 15:39 PDT
Investigating - We're investigating an increased API error rate of 2-4%, which appears linked to high load.
Apr 24, 14:09 PDT
Completed - The scheduled maintenance has been completed.
Apr 24, 13:37 PDT
Verifying - The failover completed with 72 seconds of downtime. We're verifying that all services have come up cleanly.
Apr 24, 13:19 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:02 PDT
Scheduled - We'll be performing a database upgrade today to increase capacity. We anticipate no more than 60s of API downtime.
Apr 24, 11:27 PDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017
Resolved - Service has been fully restored.
Apr 18, 08:26 PDT
Monitoring - We've successfully added more capacity. 502 error rates have dropped off. We're continuing to monitor as the load rebalances itself.
Apr 18, 08:14 PDT
Identified - Due to the Nylas Mail 2.0 release, a large and sudden influx of new signups is adding a large amount of stress to the signup servers. These servers also now vend information about Nylas ID to each connected client further adding to the load.

The servers initially didn't look maxed out sitting at 60% capacity. Upon further investigation it appears they were underutilized on workers. We're adding more capacity now.
Apr 18, 07:32 PDT
Investigating - We're currently investigating why billing.nylas.com is returning elevated 502 errors
Apr 18, 07:30 PDT
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017

No incidents reported.