Nylas Status

All Systems Operational

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

API Operational

Dashboard Operational

Developer Console Operational

Sync Engine Operational

Sync Status Operational

Webhooks Operational

AWS ec2-us-west-2 Operational

AWS route53 Operational

AWS s3-us-west-2 Operational

Scheduler Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

Elevated rate of 500 errors when authenticating both Gmail and Exchange accounts

Resolved - We have identified the issue as a networking misconfiguration between our WAF provider and our load balancers. This incident is now resolved.
Jun 15, 17:24 PDT

Update - Our upstream provider is still investigating this issue and we are waiting to hear back from them. Thank you for your enduring patience.
Jun 14, 13:53 PDT

Update - We had to re-enable the infrastructure component we previously turned off as it was significantly affecting one of our customers. As a result, you might see the 500 errors we mentioned previously while authenticating Gmail and Microsoft accounts. The workaround remains to re-authenticate affected accounts as the issue is intermittent.
Jun 10, 16:18 PDT

Identified - We have temporarily fixed this issue and are still trying to investigate the root cause with our upstream provider. We are thanking you for your continued patience.
Jun 10, 08:57 PDT

Update - We are escalating this issue to one of our upstream providers. In the meantime, end-users not able to authenticate can retry as the problem is intermittent. Thank you for your patience.
Jun 9, 09:03 PDT

Investigating - We have received reports of 500 errors during authentication with the following error messages:

- No access token received from Google
- Couldn't exchange OAuth code for a Microsoft refresh token.

We are currently investigating this issue.
Jun 8, 20:26 PDT

Jun 14, 2021

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Jun 9, 2021

Jun 8, 2021

Jun 7, 2021

No incidents reported.