Nylas Status

Feb 7, 2023

Open/Click tracking may not work due to certificate issues

Resolved - Services are back to normal. Marking the incident resolved.
Feb 7, 02:48 PST

Monitoring - The certificate issue has been resolved. Services are coming back to normal.
Feb 7, 02:39 PST

Investigating - Open and click tracking may not be working at the moment due to certificate issues. We are investigating this right now and we'll follow up with further updates here.
Feb 7, 02:26 PST

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

US | Small percentage of GMAIL accounts are having issue authenticating

Resolved - We have been monitoring this for 12 hours and GMAIL accounts are connecting without any issues. We are closing this incident in relationship to handful of GMAIL accounts falling out of authentication immediately after authenticating.

Note: We are aware that the dashboard does not correctly report GMAIL accounts health for these affected accounts, they appear as Partial, when they are in-fact running. Please use the Account Management Endpoint which is accurate.
Feb 3, 05:19 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 16:16 PST

Update - Rollout to both EU and US API is 100% complete
Feb 2, 16:12 PST

Update - Rollout to EU API is 100% complete
Rollout to US API is 75% complete
Feb 2, 14:45 PST

Update - We are currently deploying the fixes to production
Feb 2, 13:15 PST

Update - We have a fix ready and are in the process of deploying them to production.
Feb 2, 08:04 PST

Identified - We are aware of a small percentage of GMAIL accounts stopping immediately after authentication, we have identified the problem and are working on pushing out a fix.
Feb 2, 06:46 PST

Feb 2, 2023

Accounts not synchronizing

Resolved - This incident has been resolved.
Feb 2, 17:06 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 16:39 PST

Update - The script we are running is 100% done.
Feb 2, 16:39 PST

Update - The script we are running is 80% done.
Feb 2, 14:41 PST

Update - The script we are running is 40% done.
Feb 2, 14:02 PST

Update - The script we are running is 20% done.
Feb 2, 13:08 PST

Investigating - We have identified a possible cause and are investigating the solution.

If the account is GMAIL the dashboard sync state state is not accurate. Please use the Account Management endpoint to see the account sync state. https://developer.nylas.com/docs/api/#get/a/client_id/accounts

For Microsoft and IMAP there is a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).

If the account is invalid then none of the above will work.
Feb 2, 12:33 PST

Identified - We are running a script to fix all the affected accounts. We will keep you posted when it's done. Thank you for your continued patience.
Feb 2, 12:25 PST

Update - We are continuing to investigate this issue.

Take note that as a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).
Feb 2, 11:59 PST

Investigating - We are receiving reports of accounts not synchronizing properly. We are looking into it.
Feb 2, 11:18 PST

Feb 1, 2023

US API Endpoint are unreachable

Resolved - This incident has been resolved.
Feb 1, 13:02 PST

Update - We have removed the last mitigation measure in place and are seeing API latency and error rate back to normal levels. We will continue to monitor.
Feb 1, 12:35 PST

Update - We are seeing elevated API latency and error rate again after removing the mitigation measures in place. We are removing them one at a time and monitoring closely.
Feb 1, 11:58 PST

Update - We are seeing API latency and error rate back to normal. We will now proceed with reverting some mitigation measures still in place and keep you posted on how that goes.
Feb 1, 11:30 PST

Monitoring - The rollback is complete. We are monitoring.
Feb 1, 10:59 PST

Update - Our rollback is almost complete and we are seeing a positive trend in the latency and error rate.
Feb 1, 10:52 PST

Update - We are halfway through rolling back our previous deployment. We will keep you posted when it's done. Thank you for your continued patience.
Feb 1, 10:10 PST

Identified - We are currently rolling back a change and hope to see positive results shortly.
Feb 1, 09:17 PST

Update - We are reverting the previous deployment that we suspect is related to this issue.
Feb 1, 08:57 PST

Update - We are continuing to investigate the source of the the problem.
Feb 1, 08:57 PST

Update - We are seeing an improvement in response times, error rates are dropping.
Feb 1, 08:20 PST

Update - We believe we have determined the cause are are looking to block the source of the traffic.
Feb 1, 08:00 PST

Update - We are continuing to see an increase in 499 and 502 responses and we are still investigating the root cause.
Feb 1, 07:30 PST

Investigating - We are still receiving reports about issues with API endpoints, we are investigating the issue.
Feb 1, 06:46 PST

Monitoring - Services are back to normal now. We are monitoring the endpoints.
Feb 1, 06:22 PST

Identified - A fix has been implemented and the services are coming back to normal.
Feb 1, 06:21 PST

Investigating - We are investigating this issue at the moment. Will provide further updates here.
Feb 1, 06:19 PST

Jan 31, 2023

US API Endpoint are unreachable

Resolved - This incident has been resolved.
Jan 31, 18:47 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 18:09 PST

Identified - We have noticed a spike in 520 errors on our US API endpoints
Jan 31, 18:09 PST

Investigating - We are currently investigating this issue.
Jan 31, 17:45 PST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

Database maintenance on Saturday, January 28th 2023

Completed - The scheduled maintenance has been completed.
Jan 28, 19:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 18:01 PST

Scheduled - We will be undergoing a database maintenance on Saturday, January 28th 2023 starting at 6PM PST / 9PM EST / 12AM UTC / 1AM CEST that should last 90 minutes. Some disruption can be expected during that time. Thank you for your understanding.
Jan 20, 12:25 PST

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Degraded sync performance.

Resolved - This incident has been resolved.
Jan 26, 08:19 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 25, 08:48 PST

Investigating - We have identified degraded performance in the synchronization process for some of the accounts and are implementing the necessary fixes. In the meantime, the affected accounts might run into synchronization delays.
Jan 25, 08:47 PST

Jan 25, 2023

Microsoft Office365 degraded services as per https://status.office365.com/

Resolved - Microsoft have resolved their networking issues. During this windows O365 accounts would have had issues, authenticating, syncing and sending emails.

If an account has stopped please try re-authenticating which will resolve the issue, it looks like most accounts are recovering successfully.

This will be the last update.
Jan 25, 08:38 PST

Monitoring - We are relaying information regarding degraded performance on Microsoft Office365 accounts, this is a Microsoft issue as per https://status.office365.com/

There is no action Nylas can take, we are monitoring the situation.
Jan 25, 01:17 PST

Jan 24, 2023

Elevated rate of 500 errors

Resolved - This incident has been resolved.
Jan 24, 15:28 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 15:08 PST

Identified - We are receiving reports of elevated rate of 500 errors with our APIs. We are working on mitigating the situation.
Jan 24, 14:00 PST

Failed to create new grants for the Zoom and Microsoft integrations

Resolved - This issue was not supposed to be an incident since this service (integration) is in the Alpha stage. We will proceed to solve this issue internally. Hence closing this incident.
Jan 24, 03:06 PST

Investigating - We have received reports for failing to create new grants for integrations such as Zoom and Microsoft and are investigating the issue.
Jan 24, 02:25 PST

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