Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).

This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.

Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.

More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Feb 20, 2024 - 13:09 PST

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API ? Operational
Dashboard ? Operational
Scheduler ? Operational
Sync Engine ? Operational
Sync Status ? Operational
Webhooks ? Operational
Developer Console ? Operational
Streams Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Google ? Operational
Yahoo! ? Operational
iCloud ? Operational
Mailgun ? Operational
Cloudflare ? Operational
Outlook.com ? Operational
Subproccessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
&Open ? Operational
Atlassian Pty Ltd ? Operational
Apollo ? Operational
Cloudflare ? Operational
Coralogix ? Operational
Datasiv ? Operational
Docusign ? Operational
Drata ? Operational
Gong.io ? Operational
Google ? Operational
Google ? Operational
Honeycomb.io ? Operational
Hubspot ? Operational
Ketch ? Operational
Kong Inc. ? Operational
Looker ? Operational
Marketo ? Operational
Microsoft ? Operational
New Relic ? Operational
Recurly Inc. ? Operational
Retool Inc. ? Operational
Rootly, Inc. ? Operational
Salesforce ? Operational
SalesHood ? Operational
Salesloft ? Operational
Slack ? Operational
Stripe ? Operational
Tropic ? Operational
Twilio Segment ? Operational
Vercel ? Operational
Woopra ? Operational
Zendesk ? Operational
ZoomInfo ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 09:50 PDT
Scheduled - This message serves as notification that we have added new Subprocessor(s) listed below to our systems. These subprocessors have been carefully selected and vetted to ensure they meet our high standards for data security and privacy.

Effective April 2024, we will be partnering with the following new subprocessor(s) to further enhance our services:

&Open
Apollo
Hubspot

You can find all of the details regarding what data is being processed by or passed through each subprocessor, as well as the applicable components, locations, and entities on our updated Nylas Subprocessor page on our website at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns, please contact our Security Team at security@nylas.com.

Mar 15, 09:31 PDT
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 01:00 PST
Scheduled - We will be conducting a rolling database schema update in the US and EU regions (March 10th, 13:00
PST/ 14:00 MST / 16:00 EST / 21:00 CEST), which may cause temporary elevated 503 responses and delays in webhooks.

Mar 4, 12:16 PST
Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 03:52 PST
Monitoring - We have implemented measures to mitigate the issue and are now closely monitoring the results.
Mar 5, 03:38 PST
Update - We are continuing to investigate this issue.
Mar 5, 03:22 PST
Investigating - We are currently experiencing an increase of 500 errors affecting several endpoints. We are actively investigating the issue.
Mar 5, 02:49 PST