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API ? Operational
Dashboard ? Operational
Developer Console ? Operational
Sync Engine Operational
Sync Status ? Operational
Webhooks Operational
AWS ec2-us-west-2 Operational
AWS route53 Operational
Scheduler ? Operational
Streams Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022

No incidents reported.

May 21, 2022
Database Migration - Possibility of API downtime
Completed - The scheduled maintenance has been completed.
May 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 PDT
Scheduled - We will be doing a database migration on May 21st, 2022 starting at 4:00AM PDT / 7:00AM EST / 11:00AM UTC / 1:00PM CEST on US data centre. The migration will be related to the account API and will last for about an hour. We don't expect any significant impact because of this migration except for a few API calls might fail. Scheduler might see some errors too during this timeframe. We will be providing updates as necessary.
May 17, 07:06 PDT
May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Internal API error when trying to load account endpoint and scheduler
Resolved - The issue has been resolved and we had identified the root cause. It occurred due to an unsuccessful database migration that blocked some incoming requests for ~15 min before resolving the deadlock. We have moved the migration to the coming weekend and we'll post the maintenance schedule shortly.
May 17, 06:51 PDT
Monitoring - The issue has been mitigated. API calls and Scheduler are now loading correctly. We are investigating the root cause of this issue. For now, we'll keep it in monitoring.
May 17, 01:41 PDT
Investigating - We have noticed a spike in the Internal API error when trying to load the account endpoint and scheduler. We are investigating this at the moment and we'll provide further updates here.
May 17, 01:14 PDT
May 16, 2022
500 internal error for API
Resolved - This incident has been resolved.
May 16, 14:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 13:35 PDT
Investigating - We found some API calls may see increase of internal errors. We are investigating this.
May 16, 12:58 PDT
Increase in 503 errors for some customers
Resolved - This incident has been resolved.
May 16, 11:02 PDT
Investigating - We are currently investigating an increase in 503 errors from our API for some customers.
May 16, 09:56 PDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Scheduler slow in response time
Resolved - This incident has been resolved.
May 11, 08:03 PDT
Monitoring - We found there was a delay in autoscaling the resources when traffic is coming. We have increased the capability for handling this. We are still monitoring.
May 11, 07:39 PDT
Investigating - We are currently investigating this issue.
May 11, 07:07 PDT
May 10, 2022

No incidents reported.

May 9, 2022
Elevated rate of 500 API errors
Resolved - This incident has been resolved.
May 9, 09:14 PDT
Monitoring - We have proceeded with restarting components from our API and are seeing an improvement in reducing the number of 500 errors. We will be monitoring to ensure the situation is back to normal.
May 9, 09:03 PDT
Investigating - We have received reports of 500 API errors. Our team is looking into it.
May 9, 09:01 PDT
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