All Systems Operational

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API ? Operational
Dashboard ? Operational
Developer Console ? Operational
Sync Engine Operational
Sync Status ? Operational
Webhooks Operational
Nylas Pro / Nylas Mail Subscriptions ? Operational
Nylas Pro Authentication & Plugins ? Operational
AWS ec2-us-west-2 Operational
AWS route53 Operational
AWS s3-us-west-2 Operational
Nylas Mail Authentication & Plugins ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - This incident has been resolved.
Mar 20, 11:25 PDT
Identified - We're rolling out a fix to address an issue with the send endpoint for some customers
Mar 20, 11:14 PDT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - Sync has returned to normal.
Mar 15, 09:06 PDT
Identified - We've identified a subtle change to the system that was causing a slow but steady increase in syncing errors for primarily Gmail and IMAP accounts. We're performing a rollback now, and are continuing to monitor the situation.
Mar 15, 08:13 PDT
Investigating - We're investigating degraded sync on some accounts.
Mar 15, 07:55 PDT
Mar 14, 2019
Resolved - All endpoints, including the handful of accounts impacted by sending issues, have been restored to normal operational status.
Mar 14, 12:15 PDT
Update - Sending errors have been fixed. Some accounts were using a temporarily misconfigured database. We're continuing to monitor the situation.
Mar 14, 12:10 PDT
Update - We are still seeing a few accounts having issues sending mail and are investigating those.
All other endpoints appear to be fully operational and have remained steady during overnight obeservation.
Mar 14, 11:55 PDT
Monitoring - API host has once again been restored. There appear to be certain accounts under certain circumstances that can degrade a single API box temporarily. We are beginning a deeper root cause analysis into these particular accounts causing this behavior.
Mar 13, 18:04 PDT
Investigating - Some of our API servers have returned to a degraded state. We are continuing to investigate why these API servers are intermittently degrading.
Mar 13, 17:17 PDT
Monitoring - API success and latency have returned to normal. We are continuing to monitor the situation.
Mar 13, 15:50 PDT
Investigating - We are seeing some problematic API hosts resurfacing and are continuing to investigate.
Mar 13, 15:31 PDT
Monitoring - The host has been restored to operational status. We are continuing to monitor API performance.
Mar 13, 14:14 PDT
Identified - We've identified an API host that has some stuck processes. We're working now to restore that host.
Mar 13, 14:11 PDT
Investigating - We're currently investigating a minor API degradation across a few API hosts.
Mar 13, 14:08 PDT
Mar 12, 2019
Resolved - Gmail has indicated their issues have been resolved. We also have seen accounts return to normal: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 23:27 PDT
Update - Gmail continues to report service disruptions, particularly around "Attaching or accessing attachments, as well as accessing and saving draft emails and sending emails". We are beginning to see some accounts starting to recover and are continuing to monitor Gmail status pages here: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 22:39 PDT
Update - We're being impacted by a systemwide degradation by Gmail. We're monitoring Google's status page here: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 20:08 PDT
Investigating - We are receiving an increasing volume of `System Error`s suddenly upstream from Gmail servers. We're investigating and monitoring the situation. In the meantime, Gmail sync is degraded.
Mar 12, 20:04 PDT
Mar 11, 2019
Resolved - This incident has been resolved.
Mar 11, 12:31 PDT
Monitoring - We've identified the issue and deployed a fix. API Success rate has returned back to normal.
Mar 11, 11:45 PDT
Investigating - We're currently investigating a drop in our API success rate
Mar 11, 11:23 PDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.