Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).

This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.

Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.

More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Feb 20, 2024 - 13:09 PST

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Nylas Application Services Operational
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Scheduler ? Operational
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Webhooks ? Operational
Developer Console ? Operational
Streams Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Google ? Operational
Yahoo! ? Operational
iCloud ? Operational
Mailgun ? Operational
Cloudflare ? Operational
Outlook.com ? Operational
Subproccessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
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Atlassian Pty Ltd ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
US & EU Database Maintenance Apr 14, 2024 21:00-23:00 PDT
Schema update, affecting GMAIL customers, we expect minimal downtime however there may be elevated 503's and response times during this two hour window.
Posted on Apr 08, 2024 - 11:55 PDT
Past Incidents
Apr 13, 2024

No incidents reported today.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - We are now done processing the accumulated backlog and synchronization performance for Google accounts is back to normal. This incident is now resolved.
Apr 8, 15:20 PDT
Monitoring - We currently have an accumulated backlog of new message notifications to process and Google accounts might be seeing elevated synchronization delays as a result. The underlying issue is already fixed but we’ll be providing updates on the backlog state. Thank you for your patience.
Apr 8, 14:43 PDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.