Nylas Status

All Systems Operational

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API Operational

Dashboard Operational

Developer Console Operational

Sync Engine Operational

Sync Status Operational

Webhooks Operational

Nylas Pro / Nylas Mail Subscriptions Operational

Nylas Pro Authentication & Plugins Operational

AWS ec2-us-west-2 Operational

AWS route53 Operational

AWS s3-us-west-2 Operational

Nylas Mail Authentication & Plugins Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

Elevated Send Errors

Resolved - This incident has been resolved.
Mar 20, 11:25 PDT

Identified - We're rolling out a fix to address an issue with the send endpoint for some customers
Mar 20, 11:14 PDT

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

Degraded sync performance

Resolved - Sync has returned to normal.
Mar 15, 09:06 PDT

Identified - We've identified a subtle change to the system that was causing a slow but steady increase in syncing errors for primarily Gmail and IMAP accounts. We're performing a rollback now, and are continuing to monitor the situation.
Mar 15, 08:13 PDT

Investigating - We're investigating degraded sync on some accounts.
Mar 15, 07:55 PDT

Mar 14, 2019

API Degredation

Resolved - All endpoints, including the handful of accounts impacted by sending issues, have been restored to normal operational status.
Mar 14, 12:15 PDT

Update - Sending errors have been fixed. Some accounts were using a temporarily misconfigured database. We're continuing to monitor the situation.
Mar 14, 12:10 PDT

Update - We are still seeing a few accounts having issues sending mail and are investigating those.
All other endpoints appear to be fully operational and have remained steady during overnight obeservation.
Mar 14, 11:55 PDT

Monitoring - API host has once again been restored. There appear to be certain accounts under certain circumstances that can degrade a single API box temporarily. We are beginning a deeper root cause analysis into these particular accounts causing this behavior.
Mar 13, 18:04 PDT

Investigating - Some of our API servers have returned to a degraded state. We are continuing to investigate why these API servers are intermittently degrading.
Mar 13, 17:17 PDT

Monitoring - API success and latency have returned to normal. We are continuing to monitor the situation.
Mar 13, 15:50 PDT

Investigating - We are seeing some problematic API hosts resurfacing and are continuing to investigate.
Mar 13, 15:31 PDT

Monitoring - The host has been restored to operational status. We are continuing to monitor API performance.
Mar 13, 14:14 PDT

Identified - We've identified an API host that has some stuck processes. We're working now to restore that host.
Mar 13, 14:11 PDT

Investigating - We're currently investigating a minor API degradation across a few API hosts.
Mar 13, 14:08 PDT

Mar 12, 2019

Gmail sync degraded

Resolved - Gmail has indicated their issues have been resolved. We also have seen accounts return to normal: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 23:27 PDT

Update - Gmail continues to report service disruptions, particularly around "Attaching or accessing attachments, as well as accessing and saving draft emails and sending emails". We are beginning to see some accounts starting to recover and are continuing to monitor Gmail status pages here: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 22:39 PDT

Update - We're being impacted by a systemwide degradation by Gmail. We're monitoring Google's status page here: https://www.google.co.uk/appsstatus#hl=en&v=issue&sid=1&iid=082ee9e7a232740761ef507d7ac31eb2
Mar 12, 20:08 PDT

Investigating - We are receiving an increasing volume of `System Error`s suddenly upstream from Gmail servers. We're investigating and monitoring the situation. In the meantime, Gmail sync is degraded.
Mar 12, 20:04 PDT

Mar 11, 2019

Degraded API Success Rate

Resolved - This incident has been resolved.
Mar 11, 12:31 PDT

Monitoring - We've identified the issue and deployed a fix. API Success rate has returned back to normal.
Mar 11, 11:45 PDT

Investigating - We're currently investigating a drop in our API success rate
Mar 11, 11:23 PDT

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.