Accounts in Invalid state

Incident Report for Nylas

Resolved

All accounts confirmed running.

Posted Oct 19, 2022 - 05:52 PDT

Monitoring

Accounts that went invalid on October 18th at 18:00 CEST have been restarted.

We are monitoring the situation to make sure no accounts were missed.

Accounts can be manually started via the dashboard or using the /upgrade endpoint.

Posted Oct 19, 2022 - 04:31 PDT

Update

We have identified the cause and are applying a script to restart MS accounts that have multiple components.

Posted Oct 19, 2022 - 03:28 PDT

Identified

We are aware of some MS accounts being marked as invalid, we are currently looking into resolving this for all accounts.

A workaround is to stop and start the accounts.

Posted Oct 19, 2022 - 01:18 PDT

This incident affected: Nylas Application Services (Sync Status).