Degraded API and Webhooks experience

Incident Report for Nylas

Resolved

This incident has been resolved.

Posted Oct 30, 2020 - 13:45 PDT

Monitoring

The system is back to stable with elevated but recovering latencies for webhooks. We continue to monitor it.

Posted Oct 30, 2020 - 12:52 PDT

Update

After replacing a faulty AWS resource, the system is recovering.

Posted Oct 30, 2020 - 11:53 PDT

Identified

We have traced the issue to a networking problem in a single data center and are performing mitigations.

Posted Oct 30, 2020 - 11:31 PDT

Investigating

We are currently seeing elevated rate of API errors and higher latencies. We are looking into it.

Posted Oct 30, 2020 - 10:58 PDT

This incident affected: Nylas Application Services (API, Webhooks).