Synchronization error for Exchange accounts preventing contacts ingestion

Incident Report for Nylas

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 14:27 PDT

Identified

We are seeing an error happening with Exchange accounts connected via ActiveSync (EAS) preventing us from synchronizing their contacts. We have identified the source and are looking at deploying a fix.

Posted Apr 01, 2021 - 10:42 PDT

This incident affected: Nylas Application Services (Sync Engine).