Nylas Status - US | Microsoft Office365 accounts in running state however objects not updating

US | Microsoft Office365 accounts in running state however objects not updating

Incident Report for Nylas

Resolved

We have deployed the fix, and the incident has been resolved.

Posted Jul 08, 2022 - 18:37 PDT

Investigating

We are aware of a number of Office365 accounts located in the US that are not syncing new messages, this appears to be due to a change on the provider side that we are currently investigating.

Symptoms:
- US only
- Office365
- Sync_state = running
- No new objects

Posted Jul 08, 2022 - 09:00 PDT

This incident affected: Nylas Application Services (Sync Engine).