Elevated rate of API 500 Errors with the `/send` endpoint on the US datacenter

Incident Report for Nylas

Resolved

This incident has been resolved.

Posted Nov 16, 2023 - 11:52 PST

Monitoring

The rate of 500 errors is back to a normal level. We believe it was a provider (Google) behavior. We continue to monitor the situation closely.

Posted Nov 16, 2023 - 11:39 PST

Update

We are seeing the level of 500 errors decreasing.

Posted Nov 16, 2023 - 11:27 PST

Update

After looking at our logs, we can see the problem is happening specifically for the `/send` endpoint with Google accounts.

Posted Nov 16, 2023 - 10:59 PST

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Posted Nov 16, 2023 - 10:41 PST

This incident affected: Nylas Application Services (API).