Elevated rate of 500 errors on multiple API endpoints on the US datacenter

Incident Report for Nylas

Resolved

This incident has been resolved.

Posted Aug 23, 2023 - 13:24 PDT

Update

After closely monitoring the results, we can confirm we are no longer seeing elevated rates of 500 errors, we are closing this incident.

Posted Aug 23, 2023 - 13:23 PDT

Update

We are seeing the level of 500 errors return to normal. We are continuing to monitor closely.

Posted Aug 23, 2023 - 12:53 PDT

Monitoring

We are seeing the level of 500 errors decreasing already. We are continuing to monitor.

Posted Aug 23, 2023 - 12:22 PDT

Identified

We have detected an elevated rate of 500 errors and are applying mitigation measures as we speak.

Posted Aug 23, 2023 - 12:15 PDT

This incident affected: Nylas Application Services (API).