Degraded API Success Rate

Incident Report for Nylas

Resolved

After further monitoring, all systems are stable.

Posted Oct 25, 2018 - 10:08 PDT

Monitoring

API performance has returned to normal. We are monitoring progress. The Sync Engine is also gradually returning to normal..

Posted Oct 24, 2018 - 18:04 PDT

Identified

We have identified a poorly indexed query in a recent deploy causing backups across the databases. This has been reverted and we are monitoring the system's recovery.

Posted Oct 24, 2018 - 17:57 PDT

Investigating

We have an ongoing API and database issue impacting all API requests and sync status. We are investigating now.

Posted Oct 24, 2018 - 17:09 PDT

This incident affected: Nylas Application Services (API, Sync Engine, Sync Status).