API Success Rate Degradation

Incident Report for Nylas

Resolved

After monitoring traffic overnight and into heavy morning load, the issue is fully resolved.

Posted Oct 23, 2018 - 08:29 PDT

Update

Error rate has returned to normal and API performance has also returned to normal over the past few hours. We are continuing to monitor the situation.

Posted Oct 22, 2018 - 13:44 PDT

Update

We unfortunately have seen a recurrence in errors across part of the API fleet and are continuing to investigate.

Posted Oct 22, 2018 - 09:58 PDT

Monitoring

We're no longer seeing errors across the API fleet and are monitoring the situation.

Posted Oct 22, 2018 - 09:28 PDT

Identified

We have identified a single database host that is affecting a significant percentage of the API and are working to rectify the connection issues now.

Posted Oct 22, 2018 - 09:04 PDT

Investigating

We're currently investigating an issue causing a decreased API success rate.

Posted Oct 22, 2018 - 08:08 PDT

This incident affected: Nylas Application Services (API).